Frequently Asked Questions

How long does shipping take?

Most orders arrive within 7–20 business days after processing.

Shipping times may vary depending on product availability, destination, customs processing, and carrier delays.

Yes! We offer FREE shipping on all orders within Canada and the United States.

Once your order has shipped, you will receive tracking information via email when available.

Please allow a few days for tracking information to update after shipment.

Orders may be cancelled within 12 hours of purchase if they have not yet entered processing.

Once an order has been processed or shipped, it can no longer be cancelled.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue.

Our team will work with you to find a fair solution.

Please refer to our Return & Refund Policy for complete details regarding returns, refunds, and eligible items.

Some items may ship from different fulfillment centers. As a result, orders may arrive in separate packages and at different times.

We accept major credit cards and other secure payment methods available at checkout.

You can contact us anytime through our Contact Us page. We aim to respond to all inquiries as quickly as possible.

Yes. All transactions are processed through secure payment providers. PetzChoice does not store your complete payment information.

Join the PetzChoice Pack and subscribe to our newsletter to receive exclusive offers, new product announcements, and special promotions.