Return & Refund Policy

At PetzChoice, customer satisfaction is important to us. If you experience an issue with your order, we're here to help.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

Depending on the situation, we may offer a replacement, store credit, or refund.

Lost Packages

If your package is lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.

If a package is confirmed lost, a replacement or refund may be issued.

Change of Mind

Due to the nature of our fulfillment process, we are unable to accept returns or cancellations for orders that have already been processed or shipped.

Please review your order carefully before completing your purchase.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Used pet products

• Opened consumable products

• Personalized or customized items

Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days for your financial institution to process and post the refund.

Order Cancellations

Orders may be cancelled within 12 hours of purchase if they have not yet entered processing.

Once an order has been processed or shipped, it can no longer be cancelled.

Contact Us

If you have any questions regarding your order, please contact us through our Contact Us page.

Our team will be happy to assist you and work toward a fair resolution.