Shipping Policy

At PetzChoice, we're committed to delivering quality pet products to your door as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 2-5 business days after payment has been received and verified.

Please note that processing times may be slightly longer during holidays, promotions, or periods of high order volume.

Shipping Times

We proudly offer FREE shipping on all orders within Canada and the United States.

Estimated delivery times are typically:

Canada: 7–20 business days

United States: 7–20 business days

Please note that delivery times are estimates and may vary depending on product availability, shipping destination, customs processing, weather conditions, and carrier delays.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email when available.

Please allow a few days for tracking information to become active after receiving your shipping confirmation.

Multiple Shipments

To ensure the fastest delivery possible, items from the same order may be shipped separately and arrive at different times.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

PetzChoice is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.

Shipping Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including customs inspections, weather events, transportation disruptions, or peak shipping periods.

Questions About Your Order?

If you have any questions regarding your order or shipping status, please contact us through our Contact Us page and our team will be happy to assist you.

Thank you for choosing PetzChoice!